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Sep 7, 2012 2:05 AM by Jacqui Heinrich

Auto shop fraud investigation: tips on avoiding scams

The investigation continues as Colorado Springs Police wade through more than a hundred fraud complaints against Springs Transmission & Automotive.

Customers have reported paying for work that was never done, cars that were vandalized or stolen under the company's care, and vehicles never returned to owners.

The Better Business Bureau logged thirty-seven complaints against Springs Transmission & Automotive in the past three years. BBB experts say customers cam avoid getting roped into a bad deal by checking a company's BBB rating before they decide to do business. Springs Transmission & Automotive got an 'F' and they're ranked #13 out of the top 25 local transmission companies with the most complaints against them; that means there are 12 in Colorado Springs with a worse ranking. "The hope is by seeing unanswered complaints, by seeing that 'F' rating, they understand that this is not something that they should be going towards," says Blair Reeves, Chief Operations Officer at the Southern Colorado Better Business Bureau.

Springs Transmission & Automotive customer Joe Childers wishes he had done more research before he took his truck in to be repaired. "I came here because I saw a commercial on TV and I figured the guy was reputable but apparently he's not," Childers told News 5. "I actually checked the BBB this morning on their website and they did mention his business by name, that he was not a member and he had an 'F' rating. What does that tell you? Unfortunately I did not use that site as a reference prior to getting my vehicle repaired. Beware of shoddy workmanship and shoddy mechanics out there guys," he warns.

The BBB website provides consumers with information to make educated business decisions. At www.bbb.org, consumers can access company ratings, complaint histories, and find tips on avoiding scams. The website also provides information on laws that can protect consumers.

For more information, click here.

 

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