Apr 8, 2010 5:01 AM by John Romero
Towns and cities across Southern Colorado struggled to deal with downed phone lines and Canon City's 911 system wasn't spared. "People could not get through to us." explains Capt. Allen Cooper with Canon City PD, "We had a major failure on our 911 system. It was essentially out around all of the county."
On a normal day, the dispatchers in Canon City get a little over 230 calls. "It puts quite a strain on us. We know that there are people out there that require our services but they can't communicate with us." says Cooper. But Wednesday the lines were even busier than usual when concerned residents wanted to know why the system was down. "People get home and don't have internet service or phone service. A lot of them regardless of what we would like them to do will call the 911 system to get the answers to those questions."
Luckily there were no major emergencies on this day. But the Captain did learn one valuable lesson. "You find out exactly how much you depend on technology." he says with a smile. Not all service was completely out. Many calls were able to be diverted to Florence's 911 system.