Feb 22, 2010 11:49 AM by Associated Press

Continental eliminating 600 call center jobs

Continental Airlines is cutting about 600 jobs in its reservations centers because customers increasingly prefer to book flights online.

Continental told employees about the furloughs on Monday. They take effect April 11.

The airline says calls to the reservations centers are falling 15 percent per year as customers instead buy tickets from Web sites, including

Continental also says it won't renew a contract to answer calls for Disney resorts, which will result in about 100 of the 600 job losses.

The airline says it will offer early-retirement packages including travel benefits to employees with at least 10 years of service, and will offer severance payments to others losing their jobs.

The Houston-based airline has about 2,600 U.S. reservations agents.


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