Dec 15, 2010 5:19 PM by Greg Boyce

DirecTV settle with Colorado over trade practices

Colorado will receive $185,000 from DirecTV to settle claims of deceptive trade practices.  Colorado was part of a $13 million multi-state settlement.

Under the settlement, DirecTV will be required to take several steps, including:

  • Make clear and conspicuous disclosures in its service contacts concerning, for example, the pricing, monthly costs and the programming contained in packages or deals consumers might purchase
  • Provide its customers with a grace period following each bill to dispute charges
  • Not renew consumers' contracts without their express consent
  • Replace any defective leased equipment at no cost to consumers
  • Not renew their customers' contracts when they replace defective equipment
  • Clearly disclose the availability of local channels
  • Notify its customers of any fees it will charge 10 days prior to such a charge being applied to a customer's account or credit card
  • Pay restitution to its customers who filed complaints with the Office of the Attorney General or the Better Business Bureau over the past three years about being improperly charged termination fees or other undisclosed fees

In July of 2009 Colorado received $125,000 as settlement of a complaint against Dish Network.




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