News - National
Hawaiian rated best US airline for service in 2009
Posted: Apr 12, 2010 8:46 AM by Associated Press
Hawaiian Airlines again tops a list of 18 of the nation's busiest carriers for best service. Closely trailing is low-cost carrier AirTran.
Hawaiian has been number one for three out of the last four years in an annual rating of airline quality by private researchers. The ratings, released Monday, are based on a combination of airlines' records in four categories: on-time performance, mishandled baggage, denied boardings due mostly to overbookings, and consumer complaints to the U.S. Department of Transportation.
AirTran has been battling Hawaiian for the top spot. It was number one three years ago.
The bottom three airlines are all regional carriers; two are owned by mainline carrier Delta. At the bottom of the list is the regional carrier American Eagle
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