Curated News

Jul 31, 2014 6:41 PM by Eric Ross

News 5 Investigates Update: Internet company drops lawsuit against customer who left negative reviews online

A Woodland Park Internet service provider suing a former customer for leaving negative reviews online announced Thursday it's dropping the lawsuit.

This news comes just two days after News 5 Investigates looked into the legality of businesses suing customers over their opinions.

In this day and age, one of the best ways to have your voice heard about a particular product or service is to use social media and the Internet to leave your opinion.

Unfortunately, Russell Petrick found out what you say online could land you in court.

Petrick says he was paying $50 a month for download speeds of 20 mbps, but was only getting an average speed of 6 mbps.

Upset with the service, he canceled and wrote about the slow internet on various online sites including Yelp, YouTube, and Superpages and Yahoo.

Peak Internet, the company at the center of the bad reviews, wasn't happy a filed a defamation suit against Petrick.

"Everything I said was factual," Petrick said. "I believe strongly in consumer rights. I don't like the thought of people who aren't technologically savvy paying double
what they should be and getting half the speed."

Ryan Klein, an attorney for Peak Internet released this statement to News 5 Thursday:

"Peak Internet has chosen to drop the defamation lawsuit against Mr. Petrick. While Peak Internet holds that the information posted online by Mr. Petrick is technically inaccurate and misleading, it admits that their reaction in pursuing resolution legally was not one of good judgement. Peak Internet is a strong believer in open and free speech and believes in the right for anyone to post their thoughts online. In the future, Peak Internet will more carefully consider its options for resolution of such matters."

As we previously mentioned, companies can sue a customer and win if they can prove your statements were false and malicious.

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