Feb 14, 2011 7:30 PM by Stephanie Collins

Online character helping CSPD be more efficient

For the past year, the Colorado Springs Police Department has offered a unique tool on it's website to make it easier for you to file an online crime report.

The digital character on CSPD's website is called Officer Smith, and she has lived on the right side of the website since last February, "She'll pop up as a digital character avatar and will ask you if you want help," explains Officer Corrie Sheridan, who commonly takes phone reports and answers questions about online crime reporting.

The department has been asking citizens to file online crime reports since 2007 and since then over 10,000 reports have been filed through the system. Before Officer Smith the department was receiving incomplete reports and getting calls from people confused about how to file an online report, "Those calls have been drastically reduced, citizens are having a much easier time getting through the system," says Officer Sheridan.

While Officer Smith is helping CSPD be more efficient, it's also helping a local company grow. Internet software company, CodeBaby, which has offices in the Springs, created Officer Smith. A team of artists creates the digital characters down to what they say and wear. They say they're finding different ways to use the characters all the time.

For the Colorado Springs Police Department they say it comes down to one thing, serving the community better.

To see how Officer Smith works, click here to go to CSPD's website.

To learn more about the work CodeBaby does, click here.




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