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Oct 2, 2013 2:12 PM by Maddie Garrett

State Officials: Working to Improve Service for Online Healthcare Exchange

The Affordable Care Act has officially rolled out, and the first day of the new exchange program had some significant glitches on the web. While Colorado's online exchange program also had a few computer problems on the first day, State leaders say they're pleased with how things went here in Colorado.

CEO Patty Fontneau said Wednesday the program is working to improve customer service after more than 79,000 people visited the state's web site and created 5,500 accounts as of 8 p.m. Tuesday. Many people shopped around, visiting 12 million web pages.

Connect for Health Colorado said the average wait time was about 4 minutes, even though the exchange website temporarily was overwhelmed by tens of thousands of visitors for about an hour, briefly preventing consumers from creating new accounts. Wait times fluctuated throughout the day, based on call volume.

Coverage doesn't start until January, and people without health insurance have until the end of March to sign up.


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